All of our coffees for UK customers are shipped by Royal Mail Tracked and we aim to post your order same day. Please note this is an aim and not a guarantee.
Coffee orders received after 12pm may be dispatched the following working day, so please allow 2 to 4 working days from date of order dependant on shipping service selected at checkout.
Orders placed after 12pm on Fridays will be dispatched on the following Monday (Excluding Bank Holidays).
Orders up to 200g (i.e. 1 bag) are posted in letterbox friendly packaging. All orders over £25 are posted free within UK and are shipped 2nd class as standard.
You can upgrade to 1st class at the price indicated at checkout, or select Local Delivery if applicable and we'll come to you. Please add your contact number and any further delivery instructions to the notes upon checkout to avoid any delays (eg. landmark, gate codes or safeplaces).
You can also select the Pickup option at checkout to collect your order from one of our stores. Located in Ballymoney & Coleraine. Addresses are provided at checkout, if you need any help finding us, please contact email@example.com or call us on 02870 400 450.
If you do not receive your order after 5 working days please let us know.
You will receive an email confirmation at the time you place the order and then a further email when it has been posted.
From time to time we will offer free delivery. These will be time limited and provided UK only on a 48 hour Royal Mail tracked basis where we can't delivery using our own van. You can pay to have your order delivered more quickly by upgrading to 1st class tracked.
Overseas Shipping Charges
Shipping to ROI as standard is free on orders over €50. Tracked shipping is also available, this will be calculated at the checkout.
Shipping costs for both Europe and the rest of the world are custom to each Country. This will be calculated at the checkout.
Tracked shipping is available for orders up to 2kg and can be selected at the checkout stage. Some countries tracked services vary between signed, tracked & signed and tracked due to internal postal system limitations. An order tracking number will be provided with shipping confirmation.
Please note orders above 2kg may be split into separate packages due to shipping limitations.
Some country's customs have very strict importing regulations which are outside our control. If you live in U.A.E., Qatar, Kuwait or Saudi Arabia we will ask for a P.O. Box to ensure we deliver to the right address.
Overseas parcels will usually arrive within 9 working days to Europe and 12 days for rest of the world deliveries