Shipping and Delivery

You should receive an email confirmation at the time you place an order, then a further email once it has shipped, including tracking code.

We aim to dispatch all orders received before noon (UK time) the same working day (please note this is an aim and not a guarantee). Orders placed after noon on Fridays will be dispatched the following Monday (excluding Bank Holidays).

UK

UK orders are shipped by Royal Mail Tracked. All UK orders over £30 are posted free and are shipped 2nd class as standard. You can upgrade to 1st class tracked at checkout. Alternatively, you can select the Pickup option to collect your order from our Ballymoney head office.

Allow 2 to 4 working days from date of order dependant on shipping service selected at checkout. If you do not receive your order after 5 working days, let us know.

From time to time we may offer free delivery. These offers are time limited and provided to UK only on a 48 hour Royal Mail tracked basis where we cannot deliver using our own van.

Overseas/International

Shipping to ROI, Tracked & Signed service is free on orders over €100. For orders under €100 the price is indicated at checkout. For custom quotes on shipping please contact us. 

Shipping costs for both Europe and the rest of the world vary according to country and are calculated at checkout. 

Tracked shipping is available for orders up to 2kg and can be selected at checkout. Countries' tracked services vary between signed, tracked and tracked & signed due to local postal system variations.

Overseas parcels usually arrive within 9 working days for Europe and 12 days for rest of the world.

Limitations 

Orders above 2kg may be split into separate packages due to shipping limitations.

Some countries' customs have strict importing regulations which are outside our control. If you live in U.A.E., Qatar, Kuwait or Saudi Arabia we require a P.O. Box address.